Privacy Policy

Introduction

Ventorium S.A. ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information when you use our services, visit our website, or interact with us. We are registered in Belgium with company number 6596453287 and operate from Veldstraat 142, 2042 Antwerp, Belgium.

Data Controller Information

Ventorium S.A. acts as the data controller for the personal information we collect. We are responsible for deciding how and why your personal data is processed. If you have any questions about this Privacy Policy or our data practices, please contact us using the details provided in the contact section below.

Data Collection

We collect personal data that you provide to us directly and information that is automatically collected when you use our services. The data we collect includes:

• Personal identification information: Name, email address, telephone number, postal address
• Service-related information: Treatment preferences, appointment history, wellness goals, health-related information relevant to our services
• Communication data: Records of correspondence, enquiries, and feedback
• Technical information: IP address, browser type, device information, website usage data
• Marketing preferences: Communication preferences and consent records

How We Use Your Information

We use the personal data we collect for the following purposes, based on legitimate legal grounds under GDPR:

• Service provision: To provide body wrap and detox treatments, schedule appointments, and deliver our wellness services
• Communication: To respond to enquiries, provide customer support, and send service-related communications
• Business operations: To manage bookings, process payments, maintain records, and improve our services
• Legal compliance: To comply with legal obligations, resolve disputes, and enforce our terms
• Marketing (with consent): To send promotional materials and updates about our services, where you have provided consent

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our cookie usage, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract performance: To provide the services you have requested
• Legitimate interests: To operate our business, improve our services, and communicate with clients
• Legal obligation: To comply with applicable laws and regulations
• Consent: For marketing communications and certain data processing activities where consent is required

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our business, such as payment processors, appointment scheduling systems, and professional advisors. All third parties are required to maintain the confidentiality and security of your information and use it only for the specified purposes.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Client records are typically retained for seven years following the last service provision, in accordance with professional standards and legal requirements. Marketing data is retained until you withdraw consent or we no longer have a legitimate need for it.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request limitation of how we process your data
• Right to data portability: Request transfer of your data to another organisation
• Right to object: Object to processing based on legitimate interests or for marketing purposes
• Right to withdraw consent: Withdraw consent where processing is based on consent

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include secure data storage, encrypted communications, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses, to protect your information in accordance with GDPR requirements.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out using the following details:

Supervisory Authority

You have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit/Autorité de protection des données) if you believe we have not handled your personal data in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Consent and Agreement

By using our services, visiting our website, or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and processing of your data as described herein, subject to applicable law and your rights under GDPR.